Privacy Policy

Solana Safari & Beyond Travel Co. Ltd (“Solana”, “we”, “us”, “our”) is a travel company incorporated in Kenya and operating from Nairobi. We design and deliver bespoke travel experiences across Kenya and beyond.

• Registered office: Westlands, Nairobi, Kenya
• Email: enquiries@solanasafaris.co.ke
• WhatsApp: +254 704 062 001

When you interact with our website or contact us directly, we may collect:

Personal information you provide

• Full name, email address, WhatsApp/telephone number and country of residence
• Travel dates, party size, budget range and trip preferences
• Dietary requirements, accessibility needs or special occasion details
• Payment information (processed securely through our payment partners — we do not store card details on our servers)

Information collected automatically

• Browser type, device type and IP address
• Pages visited, time on site and referring URL
• Cookie data (see Section 7)

We use your information to:

• Respond to your enquiry and compose your bespoke travel proposal
• Confirm bookings, process payments and issue travel documents
• Send pre-departure information, journey books and post-trip follow-up
• Improve our website and the relevance of content we show you
• Comply with legal and regulatory obligations

We do not use your information for automated decision-making or profiling. We do not sell your personal data to third parties. Ever.

We share your data only where necessary to deliver your journey:

• Accommodation partners (camps, lodges, villas) — to make reservations in your name
• Aviation partners (Airkenya, SafariLink, helicopter operators) — for flight bookings
• Ground operators and licensed guides — for operational coordination
• Payment processors — for secure transaction handling
• Our email and CRM platform — for proposal and communication management

All partners are required to handle your data in accordance with applicable privacy law. We do not share your data with advertisers.

• Enquiry data (no booking made): 12 months from last contact
• Booking data: 7 years (Kenyan tax and regulatory requirement)
• Marketing preferences: until you withdraw consent

You may request deletion of your data at any time (see Section 8).

Depending on your country of residence, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Withdraw marketing consent at any time
• Lodge a complaint with your national data protection authority

To exercise any of these rights, email us at enquiries@solanasafaris.co.ke with the subject line “Data Request”. We will respond within 14 days.

Our website uses cookies to:

• Remember your preferences and session data
• Analyse site traffic (via anonymised analytics)
• Enable the Solana Concierge chatbot to function

You can control cookie settings through your browser. Disabling cookies may affect some site functionality. We do not use advertising or tracking cookies from third-party ad networks.

We take reasonable and appropriate technical measures to protect your personal data against unauthorised access, loss or misuse. Enquiry forms are transmitted over encrypted HTTPS connections. Payment data is handled exclusively by PCI-DSS compliant processors.

No method of internet transmission is 100% secure. If you have concerns about sending sensitive data, please contact us directly by WhatsApp or telephone.

Solana is based in Kenya. If you are enquiring from the EU, UK or elsewhere, your data will be transferred to Kenya for processing. We apply appropriate safeguards consistent with applicable data protection law.

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Material changes will be communicated by email to guests with active bookings.

For any privacy-related question, request or complaint:

• Email: enquiries@solanasafaris.co.ke
• WhatsApp: +254 704 062 001
• Post: Solana Safari & Beyond Travel Co. Ltd, Westlands, Nairobi, Kenya